Services & Support

2-Week Onsite Trial
Suitability of our equipment's for your applications of utmost importance to us. For this, we offer a free 2-week demonstration & trials onsite of our equipment's for evaluating suitability with your applications & demands.

In this we offer a training with ideal practices and a comprehensive understanding of the best way to operate and maintain our equipment. After 2-weeks, you have a choice to either return or buy our equipment.

30-day Return Policy
A 30-day return/ refund policy on almost all discrete Instruments excluding sensors if the customer is not happy/ satisfied with the performance of the product.

Buy-Back service
If you would like to upgrade your old instrument with a new one or buy a higher end product, our qualified engineers will be happy to assist you to offer the latest products available from our offerings and send a buyback offer.

Buy back services will help you to upgrade your processes with brand new instruments.

Installation & Maintenance Services
Depending on the type of equipment and application, we have 3 types of packages available to accommodate your specific requirements:

• Discrete installation with our service cost
• AMC - Annual maintenance of our equipment and regular checkup and its associate costs
• CMC - Comprehensive maintenance of our equipment with its spare parts and its associated costs

Repair service in Warranty or Post Warranty
Our Service Technicians will be there with a repair solution at your facility, providing:

• Original spare parts/ replacements
• Factory training & testing to factory specifications & fixing back your equipment

A) Onsite - RSO
B) Factory/ Service Centre- RSF:

Our Service Centres/ Factory will provide:

• Equipments returned to factory specifications duly calibrated
• Quick turnaround time

Cost-effective repair & analysis of problem

Sales Order Processing Service
In case you have any questions or queries related to your Sales Order Processing, we offer to respond within 24hours with an answer to respond/ resolve your query.

Technical/ Installation service on Phone
Toshcon offers services on phone/ Email for Technical support and advice for all instrument products from specialists to improve the operational reliability of your instruments. We help you during the instrument start-up phase to save you time and money and you can then get started with your first measurements immediately. This is done within 24 hours of your request.

Train Your Personnel Service :
A) Onsite - TPO
Our onsite trainings for installation & maintenance with ideal practices will deliver a comprehensive understanding of the best way to operate and maintain equipment, ensuring processes & their measurement are effective & accurate. It would include:

• Set-up of standard parameters
• Installation & functional testing of equipment to user satisfaction

B) Factory/ Service Centre - TPF
Our Factory trainings for installation & maintenance with ideal practices will deliver a comprehensive understanding of the best way to operate and maintain equipment, ensuring processes & their measurement are effective & accurate. We offer a free stay & food facility for your personnel who will visit our Factory for Training services

Zero Repair Costs
Zero repair costs for almost all products within 3 years from date of invoice excluding sensors.

This also includes reimbursement of the to-and-fro costs to the customers.